Hi all!
(My first post here :) )
Is there a button somewhere in a ticket or a hotkey that would allow me to consecutively jump from message to message in the conversation log?
My case is: we just migrated some tickets from our old ticketing system to Zendesk. Some of the email threads are just HUGE. With that, since each email carries the last email (the usual email thing), the messages just grow bigger and bigger. So scrolling through all of this is boring/tiresome. We can of course improve a bit by using page up/down.
But having a button/hotkey to quickly jump from the beginning of a message to the beginning of the next message would be neat for the support agent dealing with a ticket with a HUGE list of messages.
Thanks!
