Hello,
We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in the help texts.
My guess: ONLY the personal agent signature is attached in the side conversation. Is that correct?
Best regards,
Gerrit
Thank you for reaching out! I wanted to let you know that our Product team is currently working on rolling out the feature that will allow you to customize the brand signature for side conversations.
While I don’t have a specific timeline for when this feature will be available to all users, I recommend keeping an eye on our announcements page for the latest updates directly from the Product team: Announcements Page.
Thank you for your patience as we work on this enhancement!