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Blocking Spam Tickets from Zendesk Feed

  • October 3, 2022
  • 2 replies
  • 0 views

Michael74

I have seen an uptick in our team's feed of Spam tickets. We have been handling them on a one-off basis. Is there a way we can prevent these from coming in? 

2 replies

Dave12
  • October 4, 2022
Hi Michael -
 
Have you checked out these resources on combatting spam? Spam prevention resources

  • October 4, 2022

we blacklist gmail , yahoo etc email addresses from being able to log tickets,