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Bad view ticket counter

  • June 22, 2023
  • 10 replies
  • 0 views
DOMINGO11

Hello, I want to share my issue with you:

I have created some views, and when I load the views page, each view's name is displayed in the views menu along with a ticket counter indicating the number of tickets within each view. The problem I'm facing is that the counter is incorrect. Sometimes it shows 0 as the counter, but when I enter the view, I can see 4 tickets, for example. Conversely, the counter may display 4 tickets, but when I access the view, there are 0 tickets.

I have analyzed the view settings, and they are correct.

Thank you, Regards

      10 replies

      N
      • Noly
      • June 23, 2023

      Hi Domingo,

      This may be due to the fact that the Views do not automatically refresh in Support. Without refreshing the views, the number of tickets in them may not be accurate depending on when it was last refreshed. 

      There are some third-party apps that you can utilize, such as the Zendesk Auto Refresh app in the Chrome store, but those apps are not supported by Zendesk Customer Support.

      Another solution is to manually click the refresh button, which causes all the views to refresh. 

      Hope this helps.

      DOMINGO11
      • DOMINGO11
      • Author
      • June 23, 2023

      Thank you for the comment, Noly.

      That manually refresh button is not working correctly because when I click on it, the counters "update," but if in a view called "View A" it shows 0 tickets, when I enter this view, I can see 3 tickets, and the manual refresh didn't do its job.

      Could you offer me any other solution? It is vital that these counters work correctly.

      Thank you!

      N
      • Noly
      • June 23, 2023

      Hi Domingo,

      We may need to have this turned into a ticket for us to be able to address this issue properly. I will send an email to you to gather more information.

      Thank you.

      S
      • Satish12
      • February 7, 2024

      Hi,

      Even I am facing this issue with one view. I know that it has 0 tickets but due to some issue it is always showing 4. 

      If any ticket is meeting the view condition then it shows 4+(number of tickets meeting view condition).

      I have raised a ticket as well for this issue but haven't received any solution.

      If anyone has found a solution then let me know.

      Thank you!

      Brett13
      • Brett13
      • Community Manager
      • February 7, 2024
      Hey Satish, 
       
      Are other agents on your account seeing this incorrect view as well? I wasn't able to track down the ticket you have open with us. Do you have a ticket # I can take a look at?
       
      Let me know!
      Steven12
      • Steven12
      • February 14, 2024

      This is an issue we have experienced for years as well. The ticket count on views appears to be inaccurate, even after refreshing the page or clicking the refresh button. 

      M
      • Martin12
      • February 26, 2024

      I have just started to notice this and the Support team asked me to clear cache. But every time the issue has resolved itself before I had a chance (I believe because the missing ticket/s have been updated by some one which has changed their eligibility). It is frustrating as I suspect this is a bug possibly linked to the number of shared groups.

      It only started happening since we have started to use shared views across many groups.

       

        M
        • Martyna12
        • February 28, 2024

        Experiencing this as well (counter shows more tickets than actually in the view, refreshing doesn't help).

        Evan28
        • Evan28
        • November 18, 2024

        Hi @brett13, 

         

        Please see this example of the ticket counter issue. It shows 1 ticket is in the view each time the user refreshes, but then it will show 0 tickets once the user enters the view. Let me know if you cannot access this video and I can share it another way. Thanks!

         

        Bad ticket counter video link. 


        Evan Woodbury

        Direct Supply

          Destiny
          • Destiny
          • March 24, 2025
          Hi Evan,
           
          Thank you for reaching out to our Zendesk Community page and sharing your issue with us. I understand how important it is to resolve this matter promptly. While this issue should have been resolved by now, if you are still experiencing difficulties, I recommend contacting our Support team directly for further assistance.
           
          You can follow this guide to reach out to our Support: Contacting Zendesk Customer Support. This will allow us to troubleshoot the issue more effectively. Alternatively, if the issue persists, please let us know and we can reach out to you directly to assist further.
           
          Thank you for your understanding, and we’re here to help! 
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