Hi there,
In our Zendesk set up, we receive three types of inbound email tickets, those sent to email addresses linked to specific agent (we already have a trigger to auto-assign these), those sent to generic help addresses (e.g. help@abc.com), and those created via an API for a form on our website.
I would like to be able to automatically assign the 2nd and 3rd types of email tickets to our agents by randomly splitting them and evenly assigning the same proportion to each agent. Is there a way to do this with triggers? I can set something up so that when a ticket is "Received At" a certain address, it can be assigned to a particular agent, but I don't know if I can assign (for example) 10% of tickets received at that address to a certain agent.
Thanks!
