Automatic forwarding is disabled in mail box

Hey There - 

This does present a challenge.  The first step would be to determine if your email administrator can carve out an exception for the Zendesk domain to allow for this as a one-off scenario.  Another thing to know is whether you are using Outlook or Gmail.  Gmail uses IMAP natively, but otherwise your options are fairly limited.  Hope this helps!

Brandon

Hi,

Do you think it is not permitted to transfer them via a rule from mail box as well? Especially Outlook also provides the possibility to automatically forward them to a zendesk account.

Regards, Stephan

Definitely worth a shot... but may be overruled by the policy.  That said, I just remembered that Microsoft updated a setting last year related to this, so your email admin may not even be aware that this setting is enabled.  Details here: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/outbound-spam-policies-external-email-forwarding?view=o365-worldwide 

Absolutely right, thank you for your comment, Brandon. Nevertheless, our company is always not on the latest updates. :-) 

Regards, Stephan