Automatic email replies with different language,

Hello! It sounds like you may have set the account's default language to English, but you'll want to make sure that you have set the user's language as well as described here. If you are still seeing issues with the email response not matching the language you would expect, feel free to reach out to our team so we can take a closer look at your specific setup! 

Dear Sabra, Thank you for your response.

I changed the user's language which you mentioned but as you can see from the attachments, agents receives mail with German and also requester receive reply with German. How can we change all format into English?

Thank you for you support.

I created a ticket on your behalf for further investigation. Please be on the lookout for an email so our team can help troubleshoot your notifications further! 😄