Hello,
I'm trying to find a way for my team to be able to add on another department to a ticket however, having the new department strictly have view-only permissions on that ticket. The scenario we're looking at is, a new ticket comes in through my support department and a compliance issue is raised. How would I be able to either add in the compliance department to strictly view the ticket so they are aware of the issue, but it's still up to the support representative to solve and close the ticket on their own? What I don't want happening is the ability to completely transfer a ticket to the compliance department, therefore passing the responsibility to them, but for them to view concerns raised.
Hoping to get some possible solutions!
