adding a hint to the ticket CC field

Hey @michael242 -

This should work for you:

$(document).ready(function() {
  // Find the CC field by its class or ID. This might change depending on your Zendesk theme.
  var ccFieldSelector = '.ticket-ccs';
  
  // Create a new hint element
  var hintElement = $('<div class="cc-hint">Add CCs by typing email addresses here, separated by commas.</div>');

  // Style your hint element as needed with CSS here or in your stylesheet
  hintElement.css({
    'font-size': '12px',
    'color': '#666',
    'margin-top': '5px',
    'line-height': '1.4',
  });

  // Append the hint element after the CC field
  $(ccFieldSelector).after(hintElement);
});

Hi Michael,

I also managed to get details or fields filled by using the Knots Studio (knots.io). We are adding departure codes or other information like agent name or somethin by parsing it to the ticket field.

For further information do not hesitate in contacting me.

Regards, Stephan