Hi Team,
I'd want to know if there is any option to set the default agent status as 'Online'. Meaning that whenever an agent logs in, they go online. And it'd be even better if we can control this on group level.
Ability to turn the agent status as 'online' once the agent logs in.
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As of the moment, we do not currently support auto online status. I can imagine it would be incredibly helpful to set the default agent status as 'Online' whenever an agent logs in.
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