A Light Agent's internal note is not populating on the ticket | Community
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A Light Agent's internal note is not populating on the ticket

  • September 20, 2021
  • 1 reply
  • 0 views
Erica16

I manage the one Agent account for our company, and our Product Manager is a Light Agent. When he makes an Internal Note, his comment doesn't show up on the ticket when I look at it as an Agent. Do I need to update a setting? Is this a bug? Any insight would be greatly appreciated!

      1 reply

      G
      • Gab12
      • October 12, 2021

      Hi Erica,

      Light agents should be able to add private comments, and admins/agents should be able to view these anytime. I created a ticket on your behalf so that we can investigate further on this within your account.

      Thanks Erica!

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