We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working, everyday, for multiple agents, forcing us to re-install the extension every time it stops working, even requiring some agents to do it multiple times until it starts working again. This issue has caused a drastic impact in our metrics and divergent data from one agent to another.
Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
Hi Jessica,
Thank you for reaching out regarding the behaviour of the Chrome Extension; we've received your feedback and will soon react to it and provide you with further assistance.
Thank you in advance for your attention on this matter.
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