안녕하세요!
제가 운영하고 있는 사이트에서 저장공간이 거의 다 차서 삭제 일정을 적용했습니다.
그런데 당일 삭제되는 티켓의 양보다 생성되는 티켓의 양이 더 많은 지 메모리가 계속 증가하고 있습니다.
일일 삭제된(될) 양과 생성된 양을 알 수 있다면 비교하여 일정을 조정하거나 수동 삭제를 할 수 있을 것 같습니다.
확인할 수 있을까요? 회신 부탁드립니다. :)
일일 티켓 생성량과 삭제량을 확인하고 싶습니다.
Thank you for your response.
Kindly check out the following documents about viewing ticket deletion and creating a report on ticket deletion:
Viewing and recovering deleted tickets
Explore recipe: Reporting on ticket deletions
Let me know if you have further related questions or if the information I have provided doesn’t resolve your concern. I’m available 9 am - 6 pm EST Tue-Sat. Feel free to message me. I'm monitoring any ticket responses even during my off hours.
Have a great day ahead.
Kindly check out the following documents about viewing ticket deletion and creating a report on ticket deletion:
Viewing and recovering deleted tickets
Explore recipe: Reporting on ticket deletions
Let me know if you have further related questions or if the information I have provided doesn’t resolve your concern. I’m available 9 am - 6 pm EST Tue-Sat. Feel free to message me. I'm monitoring any ticket responses even during my off hours.
Have a great day ahead.
음.. 말씀해주신 내용으로 확인해보았는데, 삭제 일정을 통해 삭제된 티켓은 ‘삭제 보기’에 보이지 않는 것 같습니다. 감사 로그에서 필터를 걸어 확인해보아도 삭제된 티켓의 개수는 확인할 수 없는데, 삭제 일정을 통해 삭제된 티켓 개수를 확인하는 방법 있을까요? 답변 감사합니다.
Hello there, and thanks for contacting us! my name is Javier and will be assisting you.
As this is a post on our community, I'd like to move this conversation over to a support ticket, that I'll be creating on your behalf.
Please hold on while I do this and contact you there.
Thank you and best regards.
As this is a post on our community, I'd like to move this conversation over to a support ticket, that I'll be creating on your behalf.
Please hold on while I do this and contact you there.
Thank you and best regards.
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I understand that you want to how much tickets are created daily in order to adjust the ticket deletion schedule or manual deletion.
In order to find out how much ticket is created each day, you can refer to this document - https://support.zendesk.com/hc/en-us/articles/4408835846810-Analyzing-your-Support-ticket-activity-and-agent-performance#topic_hlj_xbj_z3b:~:text=The%20Tickets%20tab,tab%27s%20time%20filter.
You can also create a report - https://support.zendesk.com/hc/en-us/articles/4408838648602-Explore-recipe-Daily-ticket-activity-in-the-last-30-days
I hope this is able to help you. Let me know if you have further related question or clarification.