Join our community forum for WFM unified agent status integration EAP feedback
We’re excited about our community forum, a hub for engaging discussions and valuable feedback. We encourage you to join in, follow the latest topics, share your insights, or pose questions. When there’s buzz around a specific topic, especially related to the new WFM unified agent status integration Early Access Program (EAP), we’ll highlight it to gather diverse perspectives. Your thoughts and questions are welcome anytime, helping us shape this EAP together.
How to Provide Impactful Feedback
Your input is crucial, covering the good, the concerns, and suggestions for improvement. To foster a forum brimming with productive dialogue, we need a sprinkle of effort from everyone involved. Just leave a comment below.
Make your feedback impactful by considering these steps:
- If something about the WFM unified agent status integration doesn't sit right with you or you see room for enhancement, take a note. Reflect a little before sharing.
- Aim for clarity in your feedback. Explain what you like or dislike and how things might be fine-tuned.
- Patience is appreciated as we respond to queries and comments.
- Civility is our cornerstone—avoid sarcasm, disrespect, and offensive language. We're here to ensure discussions stay respectful.
Our goal is to make this forum the ideal place for all customers to share and discuss feedback specifically on the WFM unified agent status integration EAP. We’re looking for a mix of formal insight and casual exchange to create a welcoming and productive environment.
As of now, it is expected behavior that WFM automations are disabled or limited when the EAP for the new WFM solution is activated. Zendesk has been rolling out the new WFM product in phases, and during the Early Access Program phase, some legacy functionality, including certain automations linked to WFM, may be temporarily unavailable. This is typically because the new system architecture and workflows may handle automation differently or have not fully incorporated those features yet.