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Zendesk Talk Error Messages

  • September 24, 2019
  • 16 replies
  • 0 views
N

I constantly get error messages at the top-right corner of my screen saying:  "Zendesk Talk encountered an error.  Try enabling again. (EC5)"

If one error pops up I can usually close it out.  But, sometimes four of the messages will pop up and closing one just re-opens a new error with the same message.  Only way to clear the errors is to close the webpage and load a new one.  Very annoying.  Especially since I do not even use Zendesk Talk.  Is there any way to stop these errors, and\or turn off Zendesk Talk all together?

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    16 replies

    T
    • Tia13
    • September 26, 2019

    We're facing the same issue. Could this be a bigger problem?

    Nicole17
    • Nicole17
    • September 27, 2019

    Hi Neil and Tia -

    EC# errors are often caused by your network or router configuration. They represent an issue with Zendesk Talk not having an adequate network connection. This can occur anywhere along with the network, but often they are the result of local network limitations, or from a computer that does not meet the minimum requirements to make the connection.

    For troubleshooting steps for this error, see Zendesk Talk Troubleshooting Tips

    J
    • Jenny22
    • October 3, 2019

    We're are experiencing this too, and the option to switch talk on in the agents profile seems to have disappeared, yet calls are still coming in as expected. 

    The error message blocks me from clicking on good data, or seeing anything in that top corner. 

     

     

    Ricardo18
    • Ricardo18
    • October 4, 2019

    Hello Jenny,

    Apologies for that. The error message should disappear after 5 seconds. However, our developers are aware of this issue and are working on fix.

    P
    • Pascal12
    • October 8, 2019

    Same issue here - We are no longer using Zendesk Talk (How to disable it to prevent those message upon first login in the morning?)

    T
    • Tia13
    • October 8, 2019

    We are a big company at a big office: A good internet connection is crucial for us, so I can't believe that the issue is this.

    Brett13
    • Brett13
    • Community Manager
    • October 8, 2019

    Hey everyone,

    Appreciate you taking the time to report this with our team :) Our developers are actively working on a fix for this issue and we will be sure to keep you posted at things move along.

    Thanks again!

    S
    • Stefan26
    • November 26, 2019

    @Brett - Community Manager
    Any updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all. 

    Ricardo18
    • Ricardo18
    • November 26, 2019

    Hello, Stefan,

    We don't have further updates I am afraid. I do have the same issue when I work remotely and my Internet connection is not as good. Once it reconnects, I receive the error. All I have to do to clear it out is refreshing my browser and the error goes away.

    S
    • Stefan26
    • November 26, 2019

    Ricardo (Zendesk couldn't find you when I tried to "@" mention you,

    But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time? Please fix!

    Ricardo18
    • Ricardo18
    • November 26, 2019

    Hello, Stefan,

    I created a ticket on your behalf for further investigation. Please check your inbox.

    C
    • Cheli
    • November 28, 2019

    I have downloaded Zendesk trial with no intent to use Talk & also receive these on going messages

    hope this problem will be solved soon

    Brett13
    • Brett13
    • Community Manager
    • December 2, 2019

    Hey Cheli,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this. You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    J
    • j.barnaby
    • January 23, 2020

    We are facing the same problem!

    S
    • Stefan26
    • January 23, 2020

    Got this reply from Zendesk earlier (slightly edited to remove some account details):
    "In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you will see the EC5 errors if your network has not been configured appropriately for Talk. If you do not use or want a Talk Lite subscription, you will need to update your subscription. If you do wish to use the Talk Lite subscription, then you may need to check your network configuration settings."

    After removing the free Talk agents from our subscription, the problem disappeared for us. 

    Hope this helps anyone out there =)

    Brett13
    • Brett13
    • Community Manager
    • January 23, 2020

    Thanks for taking the time to share this with everyone Stefan!

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