CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zendesk does not allow iframe to Zendesk.
But even we specified a window name in window.open(), Zendesk would always popup in new tab for each call. So we've got a lot of tab of Zendesk in browser.
Any suggestion to solve this problem?
How CTI can popup to Zendesk in same tab for every calls?
Thank you very much.
Zendesk always popup in new tab from window.open()
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Hello Dan Cooper
Did not work either for me, ill try doing different things and try to get it. Regardless I thank you very much for your comment.
Regards,
I just re-added it yesterday no problem.
Here are the steps I followed -
- Download the files from GitHub - https://github.com/Tymeshift/QuickTab
- Unzip the file that is in the "Releases" section
- Go into chrome://extensions and enable "Developer Mode"
- Select "Load Unpacked" and select the whole folder that was just unzipped from the zip file in "releases"
For me that worked, and like I said I just had to re-do it a couple of days ago. It seems to me like it disappears on every Chrome update, and you have to redo those steps.
It looks like someone took the extension from GitHub put it back on the Chrome store a few days ago: https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf/
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