Hello completelky new to Zendesk. It's pretty intuitive - however, I was asked to upload new MP3s one was for a Wait message -
The customer service consultant is asking me to set the new wait message + music - would the MP3 have to include both the wait message and the music or is there an option to select your message and then use some builtin music function
thank you for the confirmation Dave.
Do you know of a site where I can go to download a legal mp3 to use?
No problem, Peter! I don't have any particular expertise in this, but I'd suggest searching for "royalty free music" online – that should turn up some options.
Thank you for this post. I had the same question and wish there were a feature to have a few music options within the default for Zendesk. That would be a welcome addition and I wanted to share the suggestion.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Peter, welcome to Zendesk!
Zendesk Talk doesn't have a built-in music function, so if you want dialogue as part of your Wait music, those would need to be combined before you upload them. However, there is an Available Agents greeting that plays before the Wait message/music (there are also additional greetings that play before Wait if you have Callback enabled). For more information about what all the greetings are and how they're sequenced, see Managing outgoing greetings and In what order do Talk greetings play?. Hope that helps!