Talk Status not on newer versions of Zendesk Support mobile app | Community
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Talk Status not on newer versions of Zendesk Support mobile app

  • September 23, 2021
  • 1 reply
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D

I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker with version 2.13 can still set their status. I see nothing in the release notes that indicate this was removed.

    1 reply

    G
    • Gab12
    • September 25, 2021

    Hi Dustin,

    This option should still be in the most recent version of the app. I did a test and here on our end, I can access the Talk status option in the settings, and update my online status; the version installed on my device is also 2.15.0.

    I suggest that you try logging out and then back in to the app. You may also want to try reinstalling the app on your phone. If this persists, then you may reach out to us again so that we can look further into this.

    Thank you, Dustin.

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