Hello out there.
I thought my request was more common, but unfortunately both Zendesk support and their sales department can't answer directly to my questions.
The thing is:
At the moment we have an existing phone number and a pbx from a local provider.
The features I am looking for is the following:
- Handle incoming/outgoing calls at zendesk
- Ticket creation based on calls
Additional feature would be:
- Setup a PBX through zendesk instead of the PBX from our current provider
So. What is the best/cheapest way for me to get going?
What I understand about Talk Partner and Port forwarding is as follows:
- I have to subscribe to a Zendesk/Twilio Phone number, no matter if I use Port forwarding or having Zendesk Talk (Partner)
In terms of costs there are these differences if I'm right:
- Port forwarding
- Incoming calls - I will be charged by my current provider because I am forwarding each incoming call?
- Outgoing calls - I will be charged by Zendesk on the prices, there is listed
- Zendesk talk (or is it voice?)
- Besides the phone number subscription, I will be charges on both incoming and outgoing call by zendesk?
So once again my final question is:
What is the cheapest (easiest) way to handle calls at zendesk but keep the existing phone number :-)
Best Jonas