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Safetica DLP Problems

  • January 5, 2024
  • 2 replies
  • 0 views

Kaan12

Hello, We receive calls through Zendesk, but when I add to the DLP section, we encounter an error in the TALK option, and when a call comes in, it doesn't automatically open a ticket on the screen. Is there another site redirection running in the background?

added twiliocdn.com as a category in DLP, it initially fixed the issue, but we are still encountering errors like this.

2 replies

Carl16
  • January 8, 2024

Hi @kaan12,
I've turned your question into a support ticket as we likely need to gather more details to help assist resolving the issue your account is facing.


Kaan12
  • Author
  • January 8, 2024

Hello,

Thank u Carl. I'm waiting to hear from you for a solution.