Yesterday, it became clear to us that we could not receive customers’ phone calls in the Zendesk Mobile App. Only the chat messages could be monitored. Is it possible to receive phone calls in the app, and if so, how do you activate this feature? Being able to receive phone calls in the Zendesk App would be really helpful to our business.
Hi David,
Many thanks for your feedback. We don't have this capability available right now but we do have it on our backlog. We don't have any timelines that we can share at present but once we do, we'll let you know on this thread.
Thanks!
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