Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagged as Completed Outbound Calls but we are trying to splice the data if we can get the number of those outbound calls that went to customers voicemail.
I know this is not possible with explore even using custom metric/attribute but is there like an app that can do this?
Appreciate your feedback in advance. Thanks!
Outbound calls that went to customer's Voicemail
I don't think this dashboard shows the number of successful outbound calls that just went to customers voicemail.
That is what I am trying to get exactly.
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you will be able to see all call activities in the Talk dashboard within the Admin Center.
To view the Talk dashboard
Here you can find more details on Analyzing call activity with the Talk dashboard and Analyzing call activity with the Talk Team dashboard.