Can we invite an outgoing call with a third party softphone application instead of the integrated Zendesk Talk, e.g. by calling of a tel- or callto-link in windows.
Invite outgoing call with third party softphone
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Thank you for contacting the Zendesk Support Advocacy team.
Inviting an outgoing call with a third-party softphone application instead of using the integrated Zendesk Talk could be achieved, but it depends on the capabilities of the third-party application and how Zendesk is configured in your environment.
I would recommend opening a ticket with our Support Team if you decide to do this integration, you can open a ticket if you have any queries.
Please do let us if you may have further queries.
Kind Regards