Hello
We have multiple talk lines. Is there a way to do the following?
- based on which line is called, assign appropriate form
- based on which line is called, automatically assign a tag
For example, if line 1 is called, I want to assign Form 1 and have a tag on that ticket called Line1.
What I am asking is for incoming calls and not voicemails that are left. We have a team that answers the calls during business hours but I need to have the right forms assigned.
Thanks.
Business rules such as triggers or automation doesn't have a condition to specify a Talk lines,hence, this isn't possible to automate ticket form or tag on a ticket received from a specific Talk line.