Hi
My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise cancelling function does not work and the receiver can hear a lot of background noise. This is causing a few complaint into the secondary team.
They have to use Zendesk via citrix due to being overseas and the need to remain confidential.
Can anyone please recommend any headsets they currently use which are really good for us to test with the team.
Many thanks
This seems to be a browser issue, we are experiencing the exact same with calls through zendesk.
we are using noise cancelling headsets, this is active and it works with direct apps like teams, but not through zendesk making it pick up all background nioise more so then the one speaking directly. is there anything known that fixes this?
we have tried plugins and 3rd party apps but none of them provide the desired result
we are experiencing the exact same.
we have noise cancelling headsets that work with direct apps like teams, but not with webapps. all settings are correct, 3rd party tools and plugins have been tested but nothing seems to activate microphone background noise cancelling through zendesk web calls
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Thanks for reaching out! We do not have a specific headset recommendation for Zendesk talk, Talk requirements for headset are found here.
Hope that helsp!