We will be moving two Talk lines from one Zendesk instance to another Zendesk instance while migrating/consolidating accounts. We are trying to understand the potential downtime of this process.
Two talk lines from subdomain1.zendesk.com → subdomain2.zendesk.com
Thanks for your question!
When moving Talk lines between Zendesk instances, since the numbers are coming from the same provider, the downtime is typically minimal to almost nonexistent. The porting process is usually seamless, with any brief interruption carefully coordinated to occur during low-traffic periods.
It's important to work closely with Support team and your telephony provider to ensure everything is scheduled properly and the transfer goes smoothly.
If you need further assistance or detailed guidance on this process, please feel free to reach out!