Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.
End Goal
Need to create a web widget or CTA button with a talk number that supports IVR
Any workarounds/suggestions would be helpful!
Hi @Francisco -
Sorry for the delay here - for this use case I would suggest forwarding your digital line to a secondary line that has an IVR menu via overflow. The transition should be pretty seamless for the caller.
More info here: https://support.zendesk.com/hc/en-us/articles/360001900507-Managing-overflow-calls-and-after-hours-routing
Hope this helps!
Brandon
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