I would like to set up a trigger where incoming calls from existing customers are automatically directed to their assigned Relationship Manager (RM). If the RM is unavailable, the call should be routed to a group of RMs. Is this flow available in Zendesk?
Auto assign incoming calls to an assigned agent.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.