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2nd Voicemail

  • April 19, 2022
  • 1 reply
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Eloy11

Hey there,

Would it be possible to set up 2 different voicemails, 1 for during office hours when unfortunately an agent is not able to answer the phone.

Another voicemail is then for out of office hours specifically.

Hope you get back to me on this as it would be a big help for my team.

Kind regards,

Petrus

    1 reply

    J
    • Joyce15
    • April 20, 2022
    Hey Eloy,
     
    You can definitely set voicemail for Inside and Outside of your business hours. In the Admin Center page under > Channels > Talk and email > Talk, go to the Lines tab and select the number you would like to modify. Go to the Voicemail tab and you should see the options below:

     
    You can also visit the article Managing voicemail settings with business hours applied for more information.
     
    Please note that this feature is only available for accounts that are currently subscribed to the Zendesk Suite Growth plan and higher or the Support Professional and Enterprise plan. This is because setting your schedule with business hours and holidays is a feature available in the said plans.
     
    Hope this helps!
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