Zendesk <> TrustPilot: How can ensure new tickets come with a TrustPilot Tag, Reference Number & Email Address? | Community
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Zendesk <> TrustPilot: How can ensure new tickets come with a TrustPilot Tag, Reference Number & Email Address?

  • October 28, 2022
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André11

Hey!

I wanted to ask about the TrustPilot <> Zendesk integration.

I have TrustPilot & Zendesk connected but I can see that whenever a TrustPilot ticket is created in Zendesk that it comes in pretty empty.


What I would like to do: 

- I want to tag all new TrustPilot tickets with a TrustPilot_Reviews tag when they're created.- I want that the Email address & Reference (Order) Number in Trustpilot are added to these Zendesk tickets' account email address and order number field.


Can you help me and point me in the right direction on how to set this up? 

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