Zendesk transaction should be refunded through your credit card directly | Community
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Zendesk transaction should be refunded through your credit card directly

  • April 11, 2022
  • 2 replies
  • 0 views
F

I stop using zendesk sell 6 months ago, forgot to cancel the invoicing.

Zendesk charged my credit card on December 16, 2021. I reached out in January for you to cancel the transaction. 

Note here that the contact by phone can't be done, you need to contact zendesk by message directly. If you call them, there is a message telling you to message them. 

I've been patient and waited for you to answer my request. After I did not hear from you within 2 months, I've re-contacted you on twitter this time, where you told me you would reach out within the day.

7 days has passed since then without any news. 

Now I've called my credit card company and they can't refund me if the transaction occurred more than 90 days ago. 

If you want to have a refund do not contact zendesk support, cancel directly with your credit card. It is safer and faster, I've lost nearly 6 hours dealing with this, and won't get a refund as it seems. 

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    2 replies

    Brett13
    • Brett13
    • Community Manager
    • April 13, 2022
    Hey Francis,
     
    Thanks for bringing this to our attention and I do apologize for any inconvenience this has caused you! I was able to track down the ticket you have created and reached out to our team internally to see if we can get this expedited for you.
     
    Someone will follow up with you soon to discuss further.
     
    Cheers!
    F
    • Francis13
    • Author
    • April 26, 2022

    I received an answer today, 3 months after my initial request. 

    """ Upon review of your account, you had reached out to our support team on January 28th, 2021 - two days prior to your renewal on January 30th, 2021. Per MSA 4.3, we require a 30 day notice ahead of a renewal to make any downgrades to services. RevOps was unable to find any other tickets/emails from your team in regards to cancellation of the account 30 days prior to the renewal of your contract. """

    They wrote the year wrong, but the point is if they charge your credit card, It's already too late to cancel, so call your credit card directly to get a refund. 

     

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