Using the Zendesk API for tickets or requests, the tickets are created as comment with internal note, even after setting the comment as public. Is there a special setting to set the tickets as public by default?
https://developer.zendesk.com/rest_api/docs/support/requests
Hey NewZendeskUser,
If the Agent license you're using to create the ticket is a Light Agent, this would be expected, as Light Agents can't create public comments. Is the integration user a Light Agent?
No we are on professional.
I tried both requests.json and tickets.json both failed to make the comment as public
"{\"request\":{\"requester\":{\"name\":\"r***\",\"email\":\"r****@m*******s.com\"},\"subject\":\"Report for user r***1130 (***)\",\"comment\":{\"body\":\"The user r***1130 (***) has been reported by r*** (***) for the reason \\\"Violating Terms of Service/Use\\\" with the comment:\\n\\nTesting user - using the request json \\n\\nReported Account: r***1130 http://host.docker.internal/user/***\\nReported by: r*** "},\"public\":true,\"tags\":[\"report\",\"report-account\",\"reported-tos\"]}}" "{\"ticket\":{\"requester\":{\"name\":\"r***\",\"email\":\"r***i@m*******s.com\"},\"subject\":\"Report for user r***1130 (***)\",\"comment\":{\"body\":\"The user r***1130 (***) has been reported by r*** (***) for the reason \\\"Violating Terms of Service/Use\\\" with the comment:\\n\\nTesting user - udfgdfgddfgdfg \\n\\nReported Account: r***1130 http://host.docker.internal/user/***\\nReported by: r*** "},\"public\":true,\"tags\":[\"report\",\"report-account\",\"reported-tos\"]}}"---
This comment has been edited by Zendesk to remove potentially private information
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