Zendesk Support - Where are you???? | Community
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Zendesk Support - Where are you????

  • March 30, 2022
  • 4 replies
  • 0 views
Jennifer15

I opened a support request on 3/18 and still have not even received as much as an acknowledgement of my request (today being 3/30). Furthermore, I contacted our Account Rep and not a peep out of him either.  

If you are going to provide "Support" software, shouldn't you be the leader in providing exceptional support?

We will be considering changing to a new vendor, this level of service = none, is unacceptable.

    4 replies

    Brett13
    • Brett13
    • Community Manager
    • March 31, 2022
    Hey Jennifer,
     
    So sorry to hear you haven't heard back from our Customer Care team regarding your questions you had around the Salesforce connector. 
     
    I'm going to reach out to our internal teams to see if we can get this expedited for you and have someone follow up as soon as possible.
     
    Stay tuned as I'll keep you updated here as well.
     
    Thanks again for being patient with us and sharing your feedback here in the community. 
    Brett13
    • Brett13
    • Community Manager
    • March 31, 2022
    Hey Jennifer,
     
    It's me again! I was able to follow up with one of our Salesforce experts and they will be reaching out to you in the open conversation you have with us.
     
    Thanks again for bringing this to our attention and I hope we can improve your experience with us moving forward.
     
    Let me know if there's anything else I can assist with in the meantime!
    Jennifer15
    • Jennifer15
    • Author
    • April 1, 2022

    Thank you Brett! I have a session scheduled next week. I really appreciate that you were able to get this resolved quickly.

    Brett13
    • Brett13
    • Community Manager
    • April 1, 2022
    Happy to help Jennifer :) 
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