Q: What is the Zendesk Partner Community?
A: The Zendesk Partner Community is a private online forum designed exclusively for Zendesk Partners. It's a space where Partners can collaborate, share knowledge, and help each other grow their businesses.
Q: Why should I join this Partner Community?
A: At Zendesk, we believe that success is built on collaboration and knowledge-sharing. By joining the Partner Community, you will have access to a network of like-minded individuals who share your passion for delivering exceptional customer experiences. The Community offers a platform to connect with other Partners, share best practices, and gain insights into industry trends and challenges.
As a bonus, we will recognize and celebrate the most engaged and active member of the Community each quarter in each region with exclusive Zendesk Partner Community merchandise/SWAG.
Q: How can I access the Community?
A: You can access the Community through this link: https://support.zendesk.com/hc/en-us/community/topics/5517015220890-Zendesk-Partner-Community-Pilot
If you are a partner, you will receive a notification once you have been granted access.
If you are an employee, access is only available after logging into the VPN
For any issues with access, Email PartnerServices@Zendesk.com
Q: How can I collaborate with other Partners in the Community?
A: The Zendesk Partner Community is designed to facilitate collaboration between Partners. You can start discussions, ask questions, and share your knowledge and expertise with other Partners. You can also browse existing discussions and participate in ongoing conversations. The Community provides opportunities for you to network and collaborate with other Partners on projects where other Partners can provide complementary skills.
Q: Can I get help from other Partners in the Community?
A: Absolutely! One of the main goals of the Zendesk Partner Community is to provide a space where Partners can help each other succeed. Whether you need help with a technical issue, a sales challenge, or anything else, you can reach out to other Partners in the Community for support and guidance. You can work together with Partners to drive joint go-to-market and sales initiatives that benefit your customers and help you grow your businesses.
Q: Is the Zendesk Partner Community open to the public?
A: No, the Zendesk Partner Community is a private Community exclusively for Zendesk Partners. This ensures that all members are aligned with Zendesk's values and goals, and have access to resources and support that are tailored to their needs.
Q: Who can see the content I post in the Zendesk Partner Community?
A: The Zendesk Partner Community is a private Community for Zendesk Partners only. Only members of the Community can see the content that is posted in the Community.
Q: How can other Partners join the Zendesk Partner Community t?
A: Anyone interested to join the Community should email their interest to PartnerServices@Zendesk.com with company details.
Q: How do colleagues from my company join the Zendesk Partner Community?
A: If you would like your colleagues from Zendesk Practice to join, please email your company colleagues' to contact PartnerServices@Zendesk.com with their interest.
Q: What are the recommended best practices for using the Zendesk Partner Community?
A: To fully engage and benefit from the Zendesk Partner Community, we recommend updating your profile with a picture, a short bio highlighting your unique skills, and your LinkedIn profile link. Additionally, it's best to hit the "follow" button on the topic landing page so you can receive email notifications anytime someone makes an update on a topic that interests you. You may also activate "follow" for the whole Community to stay up-to-date on the latest updates on the Community.
Q: What types of topics can I discuss in the Zendesk Partner Community?
A: The Zendesk Partner Community is designed to facilitate discussion and collaboration on a wide range of topics related to Zendesk and Partner activities. This could include anything from technical questions to best practices for sales and marketing. Please ensure that your posts are relevant and appropriate for the Community.
Q: Can the Zendesk Partner Community be used for any technical support or Operations Support?
A: The Zendesk Partner Community is not a technical support channel. While Partners are welcome to ask technical questions and seek advice from other Community members, there is no SLA for response times or guaranteed technical support. If you require technical support from Zendesk, please log a ticket via the Zendesk support portal. If you require operational support, please contact Partner Ops at Partners@zendesk.com
Q: Can I share content from the Zendesk Partner Community outside of the Community?
A: While you are welcome to share knowledge and information gained from the Zendesk Partner Community with your colleagues and customers, please do not share content from the Community outside of the Community itself without first obtaining permission from the original poster and/or Community moderators.
Q: Are there any restrictions on promoting my products or services in the Zendesk Partner Community?
A: While Partners are welcome to share information about their products and services in the Zendesk Partner Community, please ensure that you do not engage in overt promotion or spamming. Posts that are deemed excessively promotional or spammy may be removed by Community moderators.
Q: How often should I check the Zendesk Partner Community for updates?
A: There is no set frequency for checking the Zendesk Partner Community, but we recommend checking in regularly to stay up-to-date on the latest news, trends, and best practices related to Zendesk and Partner activities.
Q: Can I share confidential information in the Zendesk Partner Community?
A: You should not share confidential or sensitive information in the Zendesk Partner Community. Please ensure that any information you share in the Community is appropriate for public consumption and does not violate any non-disclosure agreements or other legal agreements.
Q: Can I provide feedback on Zendesk products through the Partner Community?
A: The best place to provide product feedback will be direct to the Product Development team, who will use it to inform future product updates and improvements.
https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-, The Partner Community can be a great place to discuss any missing features and possible workarounds.
Q: How can I provide feedback or suggestions for the Zendesk Partner Community?
A: We welcome feedback and suggestions for improving the Zendesk Partner Community. Please feel free to post your feedback and ideas in the Community or contact the Partner Services Team @ PartnerServices@zendesk.com. We appreciate your input and strive to make the Community a valuable resource for all Partners.
Q: Where can I access resources to help me grow my Zendesk practice?
A: As a Zendesk Partner, you have access to a range of resources to help you grow your practice, including marketing materials, sales enablement resources, and technical documentation. You can access these resources through the Zendesk Partner portal at Partners.zendesk.com, which is available to all Partners.
If you believe any important resource is not available or outdated in Partner Portal, and that will be useful for your practice, please do provide that feedback in the Community or directly to your Partner Sales Executive.
Q: How can I get involved in the Zendesk Partner Program beyond the Community forum?
A: There are a variety of ways to get involved in the Zendesk Partner Program beyond the Community forum. You can participate in Partner events, collaborate on joint marketing campaigns, and work closely with Zendesk to provide your customers with customised solutions. Please get in touch with your Partner Sales Executive.
Q: Can I access the Zendesk Partner Community on my mobile device?
A: Yes, the Zendesk Partner Community is accessible on mobile devices through your web browser. Simply visit the Community website on your mobile device and log in to access the forum.
Q: What is the code of conduct for the Zendesk Partner Community?
A: The Zendesk Partner Community has a code of conduct that all members are expected to follow. This code of conduct outlines expectations around respectful communication, appropriate content, and general behaviour within the Community. You can find the code of conduct here: https://support.zendesk.com/hc/en-us/Community/posts/4409103481498-Zendesk-Community-Code-of-Conduct.
If you notice any inappropriate content in the Zendesk Partner Community, please report it to PartnerServices@zendesk.com. We take all reports seriously and will investigate and take appropriate action as necessary.