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zendesk no support?

  • April 19, 2021
  • 2 replies
  • 0 views

i cant add whatsapp or facebook messenger it gives me an error "channel could not be added try again later" zero help zero idea what to do

Made whole new account just to get help?

I imagine there is a way to contact zendesk support but theyve made it insanely difficult. hopefully the "community" can provide support. I'll probably just go with helpwize. It works 

2 replies

Brett13
  • Community Manager
  • April 20, 2021

Hey Landon,

Sorry to hear you're running into issues with your Zendesk account! Are you trying to set Facebook/WhatsApp on a trial account? What step during the process generates this error? Any chance you could share a screenshot s we can take a look?

Hope to hear from you soon!


Nicole17
  • April 28, 2021

Here's information on the best way to contact Zendesk Customer Support