I had an idea come to mind - what if we disallow users from interacting with the Zendesk bot and instead direct them to a live agent? Would Zendesk still charge us for monthly active users (MAUs)? In the post where Zendesk announced their pricing, the author referred to users who interact with the bot. I have included a reference link below for your convenience.
https://support.zendesk.com/hc/en-us/articles/5352026794010-About-monthly-active-users-for-Zendesk-bots
https://support.zendesk.com/hc/en-us/articles/5352026794010-About-monthly-active-users-for-Zendesk-bots
Also, what if we want to use a third-party bot, would that consumption of bots will be also chargeable? and what are the requirements to use third-party bot,
