Hi, the zendesk chat mobile app sometime logging me out .
androdi 10 ,the zendesk chat mobile app v1.19.0
After I log out I am required to re-enter the domain name , user name and password .
I missed the notification for a critical incident due to this as I heavily rely on the mobile app when working outside of standard business hours.
any idea ?is there other users who are experiencing the same problem as me?
Thanks!
My practice has just begun using Zendesk Chat the last month and we began using the Mobile App as recently as 2 weeks ago. We have all found that the Mobile App is sometimes logging us out changing our status from Online to Away and we are missing chats. Is this a known issue? We all have different devices IOS and Android. We have uninstalled and reinstalled the App, still an issue.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
You can try to re-install the app and observe it for a while. If the issue happened again, contact our support directly so that we can check it further.