Does zendesk public app structure support versioning? Can multiple versions be hosted simultaneously? Or does updating a version deprecates previous versions? On updation of version what happens to peple who have already installed the app. Is there instance auto-upgraded or the have to upgrade manually by clicking on app?
Zendesk MarketPlace App Updation
Hi Surbhi -
Yes, our public app structure does support versioning - you can specify a version in the manifest. However, multiple versions cannot be hosted simultaneously.
Once we have pushed changes to production, all users will be updated to the latest version of an app the next time it reloads or refreshes.
Hope this helps - let us know if you have further questions!
What happens during the update with customers app settings, when the manifest.json contains new or removed settings (in parameters section)?
Is there any possibility to get an "update script" executed to perform needed changes on existing customer data?
Regards, Matthias
Hi Matthias! The same behavior occurs here as Nicole mentioned above...after the next reload, the new settings will be visible. You can use the Update App Installation API to pass in the new JSON settings!
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