Zendesk kiosk setup?
Hi everyone,
In our support unit, we have a physical desk, at which users can drop by and get support.
I would like to log these walk-in visits.
Is there a way to setup a kiosk machine, where the user can quickly type in their name and what their support request is about? And if so, how do I make it so? Can a light agent serve this function?
Thanks alot for any feedback / suggestions.
Regards - Andreas
Hi Andreas,
I think all you would need to do is create a ticket form for people to fill out and have that displayed on your kiosk. I don't think a light agent would be necessary; once they submit the form the ticket can be routed whichever way you'd like, just the same as if they weren't in person.
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