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Zendesk for HOA

  • October 12, 2021
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Our HOA would like to track resident issues, complaints and concerns.  Our property manager receives resident communications and responds.  However, the Board needs a more transparent means of reviewing and understanding community concerns as well as a timeline to ensure we are addressing issues in a timely manner.  What is the best way to utilize Zendesk to meet the needs of a new HOA?