When checking Zendesk Explore, under Dashboards - "Zendesk Support" menupoint.
I set time frame example 1st April until 30th April, and created tickets are "77" and solved tickets are "84".
However, when I manually count the tickets, there are 93 tickets were created in April (this includes solved, closed and unsolved as well) and solved tickets 100 when I count them.
Could please someone help why these numbers don't match?
Zendesk Explore "Tickets Created" and "Tickets Solved" numbers are not correct
Hi Nanai,
There can be discrepancies due to how some events happening to tickets can be handled differently in both products. This mainly happens when deleting, marking as spam, merging, re-opening or recovering deleted tickets.
There is more information about it in our documentation discussing Discrepancies between Explore reports and exports.
I would also advise trying to identify a few tickets that appear on one side, but not the other in order to find anything in common between them.
-JC
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