Zendesk Explore: get info from custom objects | Community
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Zendesk Explore: get info from custom objects

  • May 13, 2022
  • 11 replies
  • 0 views
J

Hi there!

For a project we are using Zendesk Sell and we need to customize the "Products" catalog by using Zendesk Custom Objects (sadly it seems we can't directly add Custom Fields to the products).

On Zendesk Explore we want to create reports that include these Products' custom information we have on Custom Objects.

Our question is: Is it possible to get the info about these Custom Objects on Zendesk Explore reports? We don't see an option to use Custom Objects as a Dataset so we are wondering if there's any other way to accomplish this.

 

Thanks in advance!

      11 replies

      Suelem
      • Suelem
      • June 1, 2022
      Hey Javo,
       
      I am afraid that currently is not possible to get Custom Objects in Explore. We are working on Custom Objects Version 2 that will be connected with Explore, however, this feature is not available yet.
       
      You will need to use the APIs to gather any reporting you are interested in. Sorry, I don't have a better answer for you now. Please make sure to follow our Announcements page, so you can get notified once a new feature is released.
      F
      • Florence12
      • November 10, 2022

      Hello Suelem,

      When will Objects Version 2 will be available please ?

      Without reporting, Custom objects use is very limited

      Thanks

      Bill19
      • Bill19
      • December 8, 2022

      Hello, I am interested in when this will be available as well. Thanks.

      Elena25
      • Elena25
      • February 7, 2024

      Hello, Is there any update regarding Object Version 2 reporting?

        V
        • Viviana12
        • April 15, 2024

        Since a custom object can be connected to tickets via Lookup relationships, it would be  valuable to add all the associated information from these custom objects to Zendesk Explore reports. 
        @ashwin11 Is this feature already planned and, if so, when will it be available?

          V
          • Viviana12
          • April 27, 2024

          Hello,
          the status oof the request is “Awaiting Your Reply” but I do not know what reply are you awaiting from me. Could you please specify?
          Thank you,
          Viviana

          James60
          • James60
          • July 9, 2024

          I recently saw a presentation from Zendesk that custom object reporting would be available.  Is there any update on the ETA for this feature?

            R
            • Rory18
            • August 21, 2024

            I heard the same. Is there any update on ETA for reporting on tickets using linked custom object data?

            V
            • Viviana12
            • September 6, 2024

            Dear Team, I'm looking forward for your reply

            M
            • Mohamed11
            • October 27, 2024

            Hello, 

            This feature is very important, when Custom Object Version 2 will be released?


             

            Wojciech11
            • Wojciech11
            • October 31, 2024

            Thank you for your inquiry regarding Custom Objects in Zendesk Explore. We understand the importance of this feature for your reporting needs. Currently, there are general plans to introduce this capability in the new year, but we do not have a specific timeline or quarter established yet. We appreciate your patience and encourage you to stay tuned for updates as we continue to develop our features.

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