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Zendesk Education Customer Meetup?

  • March 2, 2021
  • 3 replies
  • 0 views
Sam16

Hi all,

I am the system and business owner of Zendesk for Achievement First Charter Schools, ~40 high-performing charter schools in New York, Connecticut, and Rhode Island. We use Support, Guide, and Explore primarily, and have been interested in Chat, but haven't moved forward there as of yet. We primarily support IT and Systems based tickets, but also support assessments, marketing, HR, and finance tickets within our organization on Zendesk.

Curious to connect with other accounts that are based in education, share ideas and best practices. For example, our team created this Vision of Excellence (VOE) for support responses, primarily pointed towards an IT agent, but we feel it can fit most any support response.

 

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    3 replies

    Nicole17
    • Nicole17
    • March 3, 2021

    Hey Sam! 

    I removed your email address from your post just so that it doesn't end up on any spam lists, this being a public forum and all. But, I do want to offer to help you put this together!

    I know we have several folks who work in Education and EdTech who have expressed an interest in having a little virtual user group as well, and we would be happy to help coordinate this. We'll help spread the word and see if we can't get some additional users set up to all get together and chat. Great idea!

    If anyone else is interested, please just comment on this thread, and we'll get you in touch. 

    cc: @Chris Bulin, @Montana


      Litza
      • Litza
      • November 18, 2022

      Interested....

       

      Drew12
      • Drew12
      • November 21, 2022

      Hi @sam16 and @litza!

      We actually just launched User Groups earlier this month and are always keeping an eye out for new chapters to open. Be sure to 'Suggest A Chapter' so we can keep an eye on how many others are interested in Education groups. We like to know that there's enough interest in the group before finding a User Group Leading and launching. 

      Speaking of...

      If you're interested in leading the Education User Group chapter, you can learn more about becoming a Group Leader here. 

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