Zendesk deleted our account!? No way to contact support to fix this.

You can contact them here:

https://support.zendesk.com/hc/en-us/articles/4404617865498

Thanks Lou - we've already reached out to Zendesk through every way we could possibly find. Hopefully they fix this soon.

Hi Brett, 

I am actually having the same issue as Amanda. We also paid for the year... Could you please contact me as well? 

Thanks. 

Hi @loic14 I'll raise a ticket on your behalf so we can check this for you. You'll receive an email shortly :) Thanks!

Zendesk did the same thing to us. I opened a ticket and just wanted assurance that someone within Zendesk was looking at it. I haven't gotten a response and customers have been reaching out to us. This is definitely unacceptable.

@naureen I'm so sorry you're going through this too! They resolved everything for us when we had the issue, but I ended up contacting them through LinkedIn and that got their attention. Seems they've been monitoring this thread as well so hopefully they answer and help!

Amanda, thanks for your kind words. We have been trying everything including Twitter but haven't had any luck so far. Did you contact them via their LinkedIn page or did you reach out to individuals on Linkedin?

The sad thing is that it's been over 24 hours since our page has been down and no one has bothered to give us a response yet. I do hope there is a resolution.

@naureen I actually posted to my own LinkedIn page and tagged them by @-ing them in the actual post. That garnered quite the response, so since it's been over 24 hours with no reply, I'd give that a shot. 

Hi Brett,

We still haven't heard anything from the support team or any update on the ticket. Not sure what else to do.

It is disappointing not to have any response from the Zendesk team.

Hi ZenDesk Support, I cannot login to my old account, the account seems to be deleted, i did not receive any warning of this or notification, i need to re-activate my account. I created this account to specifically contact support because when the chat bot sent me a "code" i never received it, how do i speak to a live person to get my account re-activated and my info back up? Please help, thank you. 

Hi, I am getting the same issue as last year but this year your invoice went to spam. Is it possible to perform payment and enable my account again? (final reminder was 3 days ago)

Thank you!

Hey loic,

I'm going to create a ticket on your behalf so we can get your request routed to the appropriate team. 

You'll receive an email shortly stating your ticket has been created.
 
Cheers!

My team also discovered this morning that our account (website) is also no longer existent. The community seems to be about the only thing I have access to. I have tested both on and off network and same thing, page cannot be found.