Recently, the Zendesk Community hosted our second Post-Relate Deep Dive on Zendesk AI Agents, "the most autonomous bots in CX." Our expert panel delved into AI agents' core functionalities and showcased an interactive product demo. Attendees were shown best practices, real-world use cases, and received resources to enhance their service experiences with AI agents.
The event highlighted AI agents' potential to improve automated resolution rates, elevate customer interactions, and boost operational efficiencies. The live Q&A session provided personalized insights for participants. In this article, you'll find our event resources, a recording of the event, and a curated list of questions we addressed.