I received an email from zendesk telling me to change the password to my account by clicking on a link (upgrade needs requested by them not for a specific problem with my account).
Unfortunately I have deleted this email.
From that moment the chat has gone out and I can no longer enter. I click on send the link to recover my password but no email arrives.
Zendesk Chat new password
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
I've created a ticket on your behalf so our Customer Care team can look into this for you.
You'll receive an email shortly stating your ticket has been created.
Cheers!