I work at Testim.io, and we are customers that use your product.
The chat is starting as opened (screenshot below), how can we disable this, and start with the chat closed?
Zendesk chat is starting with the chat open
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Hey Nimrod,
Can you confirm you're not using the following code snippet when embedding the widget?
<script type="text/javascript">
zE(function() {
zE.activate();
});
</script>
This script would cause the widget to open automatically once the page loads. More information here: How can I customize the widget to automatically open when the page loads?
Let me know!