Zendesk Advanced AI is a set of features that expand on the AI offerings already built into the Zendesk Suite. It’s available as an add-on for Suite and Support Professional and above plans, allowing you to achieve even more of your business goals, like increased cost savings, improved customer interactions with your bots, reduced agent onboarding time, and more.
To learn more about Zendesk Advanced AI, including a brief demo, we highly recommend reading this article and subscribing to updates by selecting the "Follow" button.
Advanced AI enablement for Partners | Launch Enablement
To learn more about the recent launch of Zendesk AI, we suggest all your team's resources including sales resources consume this enablement.
Advanced AI | Technical Enablement
The foundational technical training for launch can be found here. We'll be adding more to the Zendesk Advanced AI enablement page for partners as enhancements come to be.
Advanced AI | Implementation Best Practices Enablement
This can be taken once the two technical enablement courses are complete. You can find it here
Advanced AI Updated Enablement for Partners | H2 2023 AI Updates Enablement
To learn more about the the updated EAPs for Zendesk AI, we suggest all your team's resources including sales consume the following enablement:
Advanced AI H2 Update GTM Enablement
Advanced AI H2 Update Technical Enablement
Sponsored accounts for Partners
Partners now have the ability to request access to the Advanced AI SKU for their sponsored instance (or request a new one).
Requests for having the Advance AI SKU officially sponsored can be made through the Partner Portal.
Please see here for instructions on how to request access.
Advanced AI EAPs available for Partners
Partners that have had the Advanced AI Sku added to their sponsored instance are also encouraged to participate in the following EAP (Early Access Program) opportunities (please note this features are still active development and are not available for GA unless otherwise noted):
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EAP |
Info & Sign Up |
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GenAI for bots: Generative replies |
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GenAI for bots: Bot persona |
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Similar tickets |
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GenAI for knowledge base: Expand |
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GenAI for knowledge base: Tone shift |
FAQ:
Q: What do I need to get started?
A: You will need either a "pdi-","con-", or "d3v-" Zendesk instance to request access to Advanced AI. Please see here for more information on partner eligibility.
Q: I am running active demos in my current Sponsored instance can I request a new one?
A: Yes, you can! Please refer this article in the Partner Portal on requesting a new sponsored instance.
Q: Can I have multiple vertical intent models assigned to my sponsored account?
A: No, currently you can only have a single model assigned to your account. If you need to demo multiple verticals, you will need to request Advanced AI Access for additional Zendesk instances.
Q: Do I need at least 1500 tickets in my Sponsored Account to Use Intent Predictions?
A: No, this is specifically a customer requirement only. For Partner Accounts, Intent Prediction will still function as long as you create tickets that are relevant to your assigned Intent model. So, we expect partners to create and test tickets that are aligned to their specified Intent model. Please create Retail / E-Commerce tickets for Retail, Software tickets for Software, Financial Services / Banking related tickets for the Financial Services, Insurance related tickets for the Insurance Model, IT and HR related employee experience tickets for the IT and HR models respectively, and Travel related tickets for the Travel model.
