Hi, I need to discuss our number of agents in our Zendesk contract and all the tickets that I have raised so far has been routed by the support team to our account manager but we have not heard anything form the account manager for weeks. Can we get someone else to look into this for us urgently?
Zendesk Account Manager
Hi Brett.
Can you connect me with our account manger?
Hey Ronnie,
It looks like you have a ticket open that is currently assigned over to your account manager.
They will follow up with you soon to get your questions answered.
Let me know if there's anything else I can help with :)
It looks like you have a ticket open that is currently assigned over to your account manager.
They will follow up with you soon to get your questions answered.
Let me know if there's anything else I can help with :)
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Thanks for bringing this to our attention! I've bumped the priority of your ticket and it's currently assigned over to your account manager sot hey can discuss it with you further.
Let us know if you have any other questions in the meantime!