I don't know what is going on with Zendesk, but the customer support is just getting worse as time goes by. There is no phone support any more, the chat support is a Bot and when you ask for an agent, there is none to be found. Absolutely no support. My case is open for 2 days now and.....crickets!!! Beware before making the Zendesk plunge.
Worst customer support ever!!!!!
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Hi Daniel,
We did recently make some significant changes to our support processes and there have definitely been some unexpected issues that arose. This is not the normal or expected support experience, and we apologize that you have had these challenges in trying to contact us.
I'm going to reach out to your account owner so that we can continue this conversation directly and learn more about what happened with your ticket.
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